Terms & Conditions

About the website

The Ecopot website is owned and operated by So Simple Solutions Pty Ltd.

Pricing, payments and GST

All prices displayed on the website are in Australian dollars (AUD) and include GST. All payments are processed in Australia.

Website material.

The views and opinions expressed on this website are general information only and not advice on any matter, and must not be relied on as such. Some material may also represent the view of third parties and does not necessarily reflect the views of this site.
We do not guarantee and accept no legal liability arising from or connected to the accuracy, reliability, currency or completeness of any material contained in this website. You are expected to exercise your own care and diligence, and make independent evaluations for your own use and purpose.

Downloading material

None of content or materials available from this website, whether permission is granted for downloading and/or circulation or otherwise, may be used for commercial exploitation. You are permitted to download and store (on a temporary basis any of the contents of this website provided this is solely to view such contents. Such content may be able to be downloaded only for your personal use. The access ,downloading and/or use by any person of anything available from this website is entirely at the users own risk.

Product warranties

To the extent permitted by law, we make no warranty or representation to you regarding the

  • Merchantability
  • Fitness or purpose
  • Condition or state of repair of any item

We will either repair or replace (at our option) any product, in cases where the product fails as a result of a defect in workmanship of the product purchased within a 12 month period. Proof of purchase will be required and all freight costs will be paid by the user.

Both the Ecoheat single and Twin induction cookers are not designed for permanent installation.

Tampering with or dismantling the cooker in any way what so ever, without prior written consent from So Simple Solutions will void warranty.

Performance guarantees

Any performance guarantees are given in good faith but may vary given the nature of food cooked, quantity of liquid used and initial heating time on cooking surface.
This website is governed by the laws of NSW. Each party submits to the exclusive jurisdiction of the Courts of New South Wales

Deliveries and Title

Risk in the product passes to you upon the product leaving the premises situated at 38 Ramsay Road Five Dock.
Title to the product passes on payment in full for the product sold, inclusive of all delivery and freight charges.

Delivery costs and times vary for different products and are calculated based on size, weight and destination. The delivery price is displayed on the checkout page. Deliveries will be made by either FastWay Couriers or Australia Post. For items delivered by couriers other than Australia Post, we cannot accept PO Box addresses.

Returns Policy

How to initiate a return request:

  1. Contact customer service to analyse your request and ensure it is fit and proper for a refund.
  2. On approval of refund, a refund authorisation number will be allocated and this number must accompany the refund item/s.
  3. We will send you an email confirming authorisation of refund along with instructions on how to proceed.
  4. On receipt of goods in original packaging a refund will be issued within 3 working days of receipt of the item/s.

Shipping charges for returned items:

Please note that for all eligible returns, we will refund the purchase price less two delivery fees (to cover the outward and the inbound delivery costs). Where a free delivery is offered, on return of these goods the actual delivery costs (both outbound and inbound) will be deducted from the refund.

Non-refundable items:

Unless items fail to meet merchantability quality, fitness for purpose and matching description, refunds and credits will not be offered on "sale" items.

Please note that we will not refund or replace an item that where, in our reasonable opinion has become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with instructions, using item in an abnormal way or failure to take reasonable care.

Purchases on line

Where the website enables you to purchase products online

(a) Ecopot makes an electronic offer via the Ecopot website and you electronically communicate your acceptance of that offer via the Ecopot website
(b) Ecopot treats an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instruction, or to verify the accuracy and completeness of such electronic instruction
(c) you must be the credit card holder for any product which you attempt to acquire via the Ecopot website

Copyright and Trademarks

Copyright in the material on this website is owned and licensed by Peter Samios
The Ecopot trademark on this website is owned and licensed by Peter Samios.
Except where necessary for and incidental to viewing material on this website via your web browser, no material on this website may be copied, reproduced, stored in electronic or other related system, adapted, uploaded to a third party action, transmitted in any form by any process whatsoever without the specific written consent of Ecopot
Third party trademarks are the trademarks of the respective parties.

General

  1. You irrevocably waive any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient form
  2. Should any clause or part thereof of these terms and conditions be found to be void, unenforceable or invalid, then it is severed from this agreement, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of the agreement
Sweet Potato Curry
Cooking time: 2 hours
Coconut Fish Curry
Cooking time: 1 hours
Osso Bucco
Cooking time: 3 hours
Creamy Lamb and Mushroom Hot Pot
Cooking time: 2 hours
Pumpkin Soup
Cooking time: 4 hours
 

So Simple Solutions Pty Ltd - 38 Ramsay Rd Five Dock, NSW 2046 Australia | Tel: 02 9712 1022